I way too had an absolute nightmare of a flight with them. I filled out their 1500 phrase grievance type by cutting it all the way down to The purpose that even I didn't fully grasp what I had passed through.
Or simply a place to keep. 7 telephone calls later on and visits that has a rep from AA we last but not least receive a point out of we might get you over the flight for the next working day. BUT now in which are we planning to continue to be or reservation is up and possess already used our holiday vacation income.
I enjoy that you are under-going a merger and a few workers may be under thrilled, but this Frame of mind really should not be obvious in your clients who are only calling for getting some help.
This was absolutely unfair to me- I paid for just a seat and acquired 1/2 seat, I compensated added for “further place†and received no room. This was a very not comfortable practical experience for me.
I are actually within the phone for 3 hrs attempting to take care of a concern where my bag was split open up and my possessions lacking.
On arrival in Panama with flight AA959 one of several 2 luggages, a Roncato luggage, ( shots connected ) value €189 arrived broken. I promptly went to the suitable Business In the airport, where the only real comment was they handed me a « checking Article Injury detect », which I enclose herewith. I invested the next day purchasing for a completely new baggage and wanting to get in contact along with your workplaces by way of the phone figures indicated over the reported doc with no, however, getting any reply – the cellular phone is rarely answered and the road goes blank soon after various minutes of ready, regardless of which number I dial. I As a result move forward my travel and on my arrival in Miami airport for my return trip (flight AA2198 on March 24) I all over again try and Call your office with the airport, but the only real guidance they might give me was to challenge a complaint through your site, which I am now performing. Other than the above, I do have Yet another – and possibly extra major – criticism. At time of my reservation I paid out an extra $88 ($forty four each) for more comfort and ease seats. To my surprise, the seats turned out to generally be the conventional – no more – seats.
I gained a resort for your evening, but I have to take a look at at 12 noon, and my flight isn't going to depart till11:30pm. Now I have 12 hrs exactly where I'm trapped in LA with no purpose being right here.
When you took some time to hire capable people today to operate on your Airways then Potentially you wouldn’t be during the money wherewithal that you choose to’re experiencing. Maybe you wouldn’t need to regularly oversell your seats so that passengers boycott your airline and use other a lot more respected and dependable firms which include Southwest or United.
I traveled pretty lately on one of the planes, I have always been content even so, this working experience remaining me Along with the concern, “Why need to I use this airline?â€. I remaining L.A. to fly to Phoenix I was returning residence after caring for my sister and needed to get residence without delay since my partner was hurt at your home. Ahead of the aircraft still left there have been computer difficulties and when we landed the ramp wouldn’t open we had to be “towed †to another gate. “We didn't disembark through the aircraft right until the last call for my subsequent flight. I realize that there are challenges that come about though the service was Lower than expectations. At no time did any individual say we've been sorry, besides the pilot reported, “Properly I don’t understand what to convey matters materialize, I assume sorry might be good.
WOW! Endeavoring to achieve your consumer service Section by way of mobile phone is unachievable!! I tried three different amount and a single was disconnected!! A single number I used to be prompted to phone tried to have me purchase – not associated flight services. I do think I will have to return to United.
The purple tape to acquire a response a few genuine messed up excursion from commence to complete is awful. I have been attempting to get a response from AA though the run all-around is what AA wishes so you might quit..GUESS WHAT ? i dont quit effortlessly. so AA i await your response.
– Completely adjust your administration composition with individuals who ‘really care’ about your Most important objective.
I are in NYC and function in the Fashion small business producing 30k a year, so buying a $360 flight was a tremendous deal for me. I recently used for and been given the AAdvantage bank card since due to enterprise I will now be bicoastal and touring NYC-LA very commonly, which was the reason for my past vacation. I have been traveling AA for quite some time And that's why I chose them as my airline of choice for my approaching bicoastal profession. On my past flight #738 on March twenty five 2013 they lost my luggage and it has been around each week now. Because of the nature of my flight I'd many valuables in that bag. I'm in Manner and are amassing exceptional and highly-priced pieces all through my lifestyle, lots of which I brought with me and have collected on travels that I've flown with your business.
PS I had her over the return flight and it was evenm better she life during the Phillie space and I lived in the exact same click resources place for couple many years so we had a discussion about that .